Our Promise
Your satisfaction is our ritual.
Unopened and unused products may be returned within 30 days of delivery for a full refund. Items must be in their original packaging and unaltered condition.
Due to the nature of skincare and hygiene, we are unable to accept returns on opened or used products. However, if you experience an adverse reaction or receive a damaged item, we will make it right — no questions asked. Contact us at care@emrne.com.
If your order arrives damaged or you receive the wrong item, we will send a replacement or issue a full refund immediately. Please email care@emrne.com with a photo of the item within 7 days of delivery.
Email care@emrne.com with your order number and reason for return.
We'll respond within 24 hours with return instructions.
Ship the item back to us. Customer covers return shipping unless the item was damaged or incorrect.
Refund processed within 5–7 business days of receiving the return.
Reach us anytime at care@emrne.com — we're here to help.
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